Duty of care

What is Contact Tracing and How Vault Solo Can Help

Sep 10, 2020

The war against COVID-19 is currently in the ‘control’ stage. While scientists study vaccines and immunisations, governm...

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Around the world, the healthcare industry has many challenges and trying to navigate these challenges to provide the best care for people can be difficult. Below is a snapshot of some of the challenges that a healthcare worker, their supervisors, the clients and client families experience on a daily basis. This is a fictionalised recount of what happens in reality. 

Maria, a Support Worker’s Story

Maria

Hi, I’m Maria.
I’ve been working in aged care and with people who have disabilities for about 6 years now and I love my job. I love that I get to help people and make a difference in their lives on a daily basis. My passion for supporting people of varying abilities started a long time ago and I feel really fortunate I’ve been able to make a career out of it.

I usually work alone and while staying safe has always been discussed at work, I didn’t have anything to help me do that.  Using Solo has been easy. I can quickly raise a duress alerting my manager if I need help and check-ins allow family of my clients to know when I arrive and leave their loved one’s homes. Solo also has a crisis management solution which also allows contact tracing. My clients, their families and even my family feel so much more comfortable now.

Linda, a Manager’s Story

Linda

Hi, I’m Linda,
Maria is one of our Support Workers and reflects the caring and dedicated attitude which our clients value.

Solo has allowed us to address the technology gap we had in supporting our lone and remote workers in the community.  Solo has seamlessly augmented our standard operating procedures, and because it is a mobile phone app, it’s been super simple to deploy and there hasn’t been any large technology upgrades. The feedback from families has been great; they now know when our people arrive and leave and this has helped ease a lot of angst and stress for them.

We’re looking forward to applying the productivity improvements that will come from being able to streamline visits and appointments but our priority is keeping our people safe. Solo’s easily triggered duress, that’s discrete or hands free with the wearable and with contact tracing, allows us to simply identify who may have been exposed to a COVID-19 case.

Mavis, a Client’s story

Mavis

Hi, I’m Mavis.
I‘m 78 and live on my own.
I really look forward to seeing Maria three times per week. She helps me with housework, allocates my medication and she takes me to my appointments.

I don’t see Maria everyday and sometimes I forget if she comes in the morning but I’m not as forgetful as everyone things I am!

With the virus I’ve been told that I’m in the high-risk category and that extra special care is needed in everything I do. I take the Government rules very seriously and I didn’t want Maria coming to see me, especially as she see’s other clients and has a family of teenage children.

Mark, a Son’s story

Mark

Hi, I’m Mark.
Mavis is my Mum. She is fiercely independent but still reliant on her carers visiting her through the week.

I speak to Maria quite a bit to keep on top of Mum’s early decline, but also because Mum calls me worried that Maria hadn’t been, which was quite often not the case.

Now that Maria is using Solo I receive a notification when Maria arrives at Mum’s and when she leaves, and I love it! I know Solo does other things for Maria but knowing when Maria has been had alleviated a lot of stress for me, and now with COVID-19, I feel the Healthcare Provider is really on top of being proactive with tracing exposures and keeping those at risk safer.

 

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