Last Modified: 16th August 2018


1.   Background
(a) The Vault Solo mobile application (Solo) is made available to users by (i) if the user is located in any part of the world other than New Zealand, Vault IQ AU Pty Ltd; and (ii) if the user is located in New Zealand, Vault IQ NZ Ltd (in either case, Vault).
(b) The functionality of Solo enables users to, amongst other things, send notifications to, and receive from, the administrator (Administrator) of their Solo account (Solo Account), have their location tracked via GPS while Solo is active and send out instant distress signals to the Administrator.

2.   This user agreement
(a) This user agreement is between Vault and any person who uses Solo (referred to as You or Your). This user agreement shall govern the basis upon which Vault makes Solo available for Your use.
(b) By accessing Solo on your mobile or wearable device (Device), You agree to be bound by this user agreement and Vault’s Privacy Policy (the Privacy Policy is here).
(c) Vault may amend or modify Solo (including changing, deleting, discontinuing or imposing conditions on any of its functionality or features), or this user agreement, or the Vault Privacy Policy from time to time, in which case You will be notified. If You continue to use Solo by any means after such a notification, the amendments or modifications that are the subject of the notification will apply to You.

3.   Subscription
Vault grants to You a non-transferable, non-exclusive, royalty-free, worldwide subscription to download, install and use the Solo mobile application, in executable object code format only, solely on Your Device and solely for Your personal use of the application.

4.   Registration and use
(a) In order to use Solo, the Administrator will register with Vault a Solo Account for You and provide Vault with certain information about You to enable Vault to provide You with the Solo functionality. To register a Solo Account, You will be sent an email with a user name and password by the Administrator.
(b) Solo enables You to, amongst other things, send notifications and distress signals to the Administrator. It also allows the Administrator to send notifications to your Device and track your location via GPS while Solo is active.
(c) Further information about the functionality of Solo and how You can get the most out of this technology is available at Vault’s website at
(d) Your Solo Account will be updated from time to time by Vault. Vault will use information about You provided by You or on Your behalf through Solo.
(e) By obtaining a Solo Account, You represent and warrant that:  (i) You are at least 18 years of age or, if You are under 18 years of age, Your parent or guardian has consented to and accepts the terms of this user agreement (and is able to give the following representations and warranties); (ii) You are eligible to register and use Solo and have the right, power and ability to enter into and perform Your obligations under this user agreement; (iii) You will be solely responsible for the activity that occurs on Your Solo Account; (iv) You are the person responsible for the Device registered to Your Solo Account or have the express permission of the Device’s owner; (v) You understand that it is Your responsibility to ensure that Your Device is compatible to use Solo and that the mobile device is correctly configured; (vi) the information about You that You, or a party on Your behalf, provides to Vault is information which You are lawfully entitled to provide and is not false, misleading, fraudulent or defamatory and does not infringe the intellectual property rights or other rights of any third party; (vii) You will keep Your Solo Account username and password secure; (viii) You will not impersonate any other person, or use another person’s registration details, or use another user’s Solo Account; (ix) You will not harass or interfere with another user’s use of Solo; (x) You will not use Solo, directly or indirectly, for any unlawful or fraudulent undertaking or in any manner so as to interfere with the operation of Solo (including the transmission of viruses, worms or any software intended to damage or alter computer systems or data); (xi) You will not attempt to gain authorised access to Solo, or other networks or systems connected to or used together with Solo; (xii) Vault is not responsible for any activity or conduct that may occur as a result of the disclosure by You of Your Solo Account registration details and/or password to third parties, or through unauthorised access to or use of Your information; (xiii) You are solely responsible for all activity that occurs via Your registration details and/or the use of Solo on Your Device; (xiv) You grant us permission to use Your information to provide You with Solo related services and for related purposes; (xv) You grant us permission to use Your information and information provided by You (whether actively or passively) in connection with Solo (in de-identified, aggregated form): (A) in order to develop market analytical insights; (B) for diagnostic purposes; (C) to conduct analytics about how users interact with Vault’s products and services, the characteristics of Vault’s user base and other data derived from the data Vault collects from or about the users of Vault’s products and services; (D) to test, enhance and otherwise modify Vault’s products and services; (E) to improve Vault’s products and services or develop other services; and (F) as reasonably required for the performance of Vault’s obligations under this user agreement. (xvi) You acknowledge that in order for Vault to provide the services of Solo and related services, Vault may share Your information with other parties (including the Administrator and your employer (if applicable)); (xvii) it is Your responsibility to ensure that You download the correct Solo mobile application for Your Device; and (xviii) Your use of the Solo mobile application may be subject to the terms of Your agreement with Your Device’s manufacturer and Your carrier. It is Your responsibility to comply with such agreements.

5.   Collection of information
(a) Vault’s Privacy Policy explains to You the identity and contact details for Vault as the entity collecting personal information; from whom Vault collects personal information; the purposes for which Vault collects personal information; the personal information that Vault collects; the possibility of transferring information overseas; and other relevant information about how Vault respects the privacy of Your personal information and complies with the relevant legislation.
(b) Vault’s Privacy Policy is incorporated by reference into the terms of this user agreement.

6.   Unauthorised use
(a) If You believe that Your Solo Account, including Your Solo mobile application, has been used without Your authority, You should contact Vault immediately.
(b) Vault may decide to disable Your Solo Account if Vault believes that the account has been used without Your authority, or that it exposes You, other Solo users, Vault to harm, including fraud and other unlawful acts.
(c) If Vault reasonably suspects that You have engaged in, or Your Solo Account has been used for, unauthorised, unlawful or illegal conduct, You give Vault the express authorisation to share information about You, Your conduct, or from Your Solo Account, with third parties including without limitation the Administrator, your employer and relevant authorities.

7. Termination and suspension
(a) Should Vault need to conduct an investigation or resolve any pending dispute related to Your Solo Account, Vault may restrict Your access to Your Solo Account, including Your ability to use the Solo mobile application, for any period of time necessary. Vault may also restrict Your access to Your Solo Account as necessary to comply with any applicable law or court order, or if otherwise requested by law enforcement, governmental entity or Your employer. You will be notified of such restricted access unless Vault is legally prevented from notifying You.
(b) Vault reserves the right to terminate or suspend Your access to Solo for a breach of this user agreement or at the request of the Administrator. If Your access is suspended, Your access may be renewed once that we have reasonably formed the view that the reason for the suspension has been suitably remedied.
(c) Vault will not be liable to You or any other party for compensation, reimbursement, or damages in connection with Your use of Solo, or in connection with any termination or suspension of Your Solo Account.


8.   Warranties and limitation of liability
(a) To the extent permitted by law, this user agreement excludes all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied by statute, custom or the common law.
(b) Vault and its directors, employees and affiliates do not warrant that the service provided by Solo is accurate, reliable or correct; that the service will be available at any particular time or location, interrupted or secure; that any defects or errors will be corrected; or that the service is free of viruses or other harmful components.
(c) You acknowledge that, to the extent permitted by law, Vault, and any of its officers, employees or agents are not liable for any loss or claim of any kind (including without limitation, consequential or economic loss or loss of profits), arising under or in connection with this user agreement including, without limitation, any changes to this user agreement save to the extent that such loss or claim arises from the fraud of Vault.

9.   Security
We have implemented technical and organisational measures designed to secure Your information from accidental loss and from unauthorised access, use, alteration, or disclosure. However, we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use Your information for improper purposes. You acknowledge that You provide Your information at Your own risk.

10.   Intellectual property rights
(a) All copyright, trade marks and other intellectual property rights in Solo, and the information and material contained in Solo, is owned by Vault.
(b) Except as permitted under the Copyright Act 1968 (Cth), or any other applicable law, You may not, regardless of the purposes of Your actions: (i) adapt, reproduce, copy, publish, publicly perform, stream, broadcast, transmit or distribute copies of any information or material found on Solo in any form (including by e-mail or other electronic means), without Vault’s prior written consent;  (ii) modify, disassemble, decompile, make derivative works of or reverse engineer the Solo software;  (iii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Solo software to any third party;  (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Solo software; or  (v) access Solo in order to build a similar or competitive product or service.

11.   General
(a) This user agreement is governed by and will be construed in accordance with the laws of: (i) Victoria, Australia, if You are physically located in any part of the world other than New Zealand when You first become bound by this user agreement; and (ii) New Zealand, if You are physically located in New Zealand when You first become bound by this user agreement, (Jurisdiction).
(b) In any action or other legal process with respect to any matter or thing in connection with this user agreement, You agree to submit to the non-exclusive jurisdiction of the Jurisdiction.
(c) Except as expressly provided for in this user agreement, the terms and conditions in this user agreement are a complete statement of the agreement between You and Vault in relation to Solo.
(d) If any of the terms and conditions of this user agreement are held to be invalid, unenforceable or illegal for any reason, it shall be changed and interpreted to accomplish the objectives of such term or condition to the extent possible and the remaining terms and conditions will nevertheless continue in full force.
(e) Upon termination of this user agreement and Your Solo Account, the terms and conditions of this user agreement which by their nature are intended to survive termination shall survive and remain in effect.
(f) This user agreement, and any rights, obligations, licenses and subscriptions granted under it, may not be transferred, assigned or subleased by You.
(g) Vault accepts no liability for any failure or delay in complying with any term or condition of this user agreement where such failure or delay is due to circumstances beyond Vault’s reasonable control.
(h) If Vault waives any rights available to it under this user agreement on one occasion, this does not mean that those rights will be automatically waived on any other occasion. Waivers must be in written form and signed by Vault or its authorised representative.
(i) If You have any questions regarding this User Agreement, or wish to obtain additional information, please contact us at